Customer Service & Technical Support

Our team of dedicated advisors, fully trained service and installation technicians are on hand to answer your queries 9am-5pm, Monday to Friday, with a message service available out of hours. Please Contact Us.

Exclusive UK Distributor for Major Brands

HaB Direct is the exclusive distributor in the UK and Ireland for the following leading brands and products: 

  • h/p/cosmos
  • Monark
  • EKF – Biosen & Lactate Scout
  • Marpo
  • POWERbreathe
  • POWERbreathe Altitude Systems (PBAS)
  • Ganshorn 

Having many years of experience in the industry, we have developed close links with these top manufacturers to ensure quality, prompt delivery and innovative product development. We are trained and certified by the manufacturer to provide the highest quality repair and servicing. 

Service, Repair & Maintenance of Equipment and Systems

With current legislation for health and safety being of the utmost importance, we strongly recommend regular servicing of your equipment, not only helping you to meet all current health and safety guidelines, but also limiting the possibility of injury to you and your clients, reducing the amount of downtime throughout the year and maximising the life of your equipment.

Service, Repair & Maintenance of our Exclusive Major Brands

  • We offer various, tailor-made service contract options for on-site service and maintenance of equipment. Depending on the product and the service requirement, items can either be serviced on site by our fully trained technicians or returned to our Service Centre. Please Contact Us to make arrangements.
  • Service and maintenance of items such as fitness equipment, treadmills, cycle and ergometers etc will be carried out by our technicians who have been fully trained by the relevant manufacturer. Please Contact Us to make arrangements.
  • After each service an official ‘Certificate of Service’ will be issued for you to display within your facility. In addition to service contracts we are also able to offer fully inclusive extended warranty packages. Please Contact Us to make arrangements.
  • Spare parts – HaB Direct features a comprehensive range of spare parts for products, equipment and systems. If you cannot find what you need on the website then please contact Customer Services who would be happy to help: Please Contact Us.

 

Service, Repair & Maintenance of our high quality, industry leading products that are carried out off-site by the manufacturer

In the event of a fault, service or calibration requirement, products should be returned directly to the manufacturer to speed up the process. You are strongly advised to obtain tracking details for your parcel as the manufacturers do not accept responsibility for parcels lost in transit and postage is not refundable.

Quotes

Our team of specialists have many years’ experience and knowledge of products and equipment from leading brands and are happy to provide advice, recommendations and costs according to your specifications, including bespoke packages. Please Contact Us to request a quote.

Installation & Delivery of Large Equipment

Some of the larger equipment featured on this website is not available to buy online, such as h/p/cosmos treadmills, power racks and some resistance equipment. This is because they require expert installation.

Our technicians, trained by the relevant manufacturer, will carry out a site visit and complete a pre-installation form prior to delivery to ascertain the type of installation i.e. ground floor/first floor; lift/stairs; vehicle access; door widths etc. The delivery and installation charge will be determined by these factors. For details of our Installation & Delivery Service, please Contact Us.

Product Training & Workshops

Due to the technical nature of some products and equipment, we offer on-site product training and support after installation for you and/or your Technical Team with our Product Technicians.

Supplier to industry and market sectors

HaB Direct represents quality branded products and equipment for fitness testing, cardiopulmonary exercise testing (CPET), biomechanics in sport, lung function, vital signs, sports injury and physio room, respiratory care, body fat and body composition, blood analysis and urine analysis, heart rate monitors,scales and height measures, treadmills, fitness equipment for strength and conditioning, anatomical models and fitness posters, to the following sectors and industries:

  • Private Individuals - Supplier of home fitness equipment and products to private individuals who demand a high standard of quality.
  • Educational - Supplier to schools, colleges, universities etc including: Sheffield Hallam University; Brunel University; Redbridge Sports College; Queen Elizabeth Sports College; South Craven School - and more.
  • Civil & Defence Services - Supplier to the armed services, police, prisons, healthcare sectors including: Merseyside Police; Derbyshire Fire Service; Queens Medical Centre; Olympic Medical Institute – and more.
  • Commercial Health, Fitness & Sports - Supplier to health & fitness clubs, leisure centres, sports clubs – professional and amateur etc including: Leicester Tigers RFC; Chelsea Football Club; Saracens Rugby – and more.
  • Sports Associations - Supplier to Sports Associations including: National Badminton Centre; English Institute of Sport; British Rowing; British Surfing – and more.
  • Fitness Professionals - Supplier to thousands of registered Fitness Professionals throughout the country.

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